Address: (Edit Info)
1300 E Camelback Rd, Phoenix, AZ, US
Page Views: 338
1 positive - 1 negative = Net Rating (0)
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Negative (1)
Posted on: 2008-03-14
I am very grateful to these guys!
I was running late one day and accidentily rear ended a car that had little to NO damage to her car... but my poor baby was SCREWED!!
The hood wouldn't open. Both headlights were busted. Paint off the front end just scraped off. it was NOT cute!! It looked like the front end of the car was pushed into the engine. Ugh, I wanted to cry.
My insurance company recommended ABC Nissan for the autobody work. We went and they tried to get me to trade my car in! I stood firm and had my baby fixed. (her name is Kawai'i - which is Japanese for "Cute" btw!) It took quite some time, over two weeks, but it was fixed!
We only paid our $500 deductable on over $3,000 worth of damages and picked up the car today! She was BEAUTIFUL!! You can't even tell she was in an accident! They replaced the front end. the hood and the radiator. They also painted the new parts to match! I was thrilled when she came home! I'm so thankful to ABC Nissan for making a bad accident right.
This review is for the body shop, not the sales staff (who I have no experience with).
Quite honestly the most ridiculous experience I have ever had. We had some simple front end work that needed to be done on my wife's VW Jetta (replace lower part of front trim/grill). As Camelback VW does not have a body shop, they recommended ABC Nissan. We got a quote, and dropped off the car before we went on vacation. We were told that it would be done by the following Friday (5 business days later).
I called the following Friday to schedule a pickup and was told that they had doubled my insurance claim ($1450 from $800), ordered more parts, and had done no work. All of this without the courtesy of a phone call. I was told that the car would be ready by Wednesday of the following week.
Having not heard otherwise, I called to check the following Wednesday. NO WORK HAD BEEN DONE. They told me it would be done by the following week. At this point, I told them to forget it, and have my car ready for pickup at the end of the day. When we showed up at 5pm to get the car, it was parked in, and had the front end removed and laying on the ground of the parking lot. We were told that it would take them 3 hours to put it back together. He said he would call us at noon the next day and we could pick up the car. Three days later and they still have not gotten the car put back together.
I am very patient when it comes to this kind of thing. In this case however, I am ready to start decapitating people. It went from bad to worse, to funny its so bad, and then to angering levels of stupid.
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