Why does a washer break on the first load of laundry when you're out of underwear? Why can't it break on the last load? And why did this happen not once, but twice?
My first experience with this company would have been a 4-star rating. Prompt, same day service. Broken belt, $200 and I'm on my way to clean underwear. But the second time...not so good. Only 2 stars.
The appointment window was 1-5. What time did he show up? 6 pm. Somewhere around 4, the company must have known they could not dispatch him soon enough to make it on time, but do you think they could have called. Nope, too much to ask.
When he did finally get there, he determined the washer had a bad main electronic board. I agreed to the repair which was, of course, at the top of my predetermined limit of $300. The part had to be ordered, but he thought it was available locally. The company was to call me the next day (Friday) to give me more details. After waiting around all afternoon Thurs, it was a repeat on Friday. We finally called them on Friday afternoon and were told they were still hoping to get the part that day, but if not, they would repair it on Saturday.
Saturday morning the repairman himself called and said the part was in Tucson and he couldn't get it until Monday. The guy did show up Monday, but only to say he learned that the main board may actually have been blown by a bad motor board. Sure enough, both were bad. Now it's a $600 fix. Forget it. And thanks Accredited Appliance for placing no value whatsoever on your customer's time. Next time I have a few days to kill, I'll give you a call.
I can't say I would never call them again as I don't think they are dishonest or incompetent, but their customer service sucks. My advice ladies is to keep a few pair of those panties you never wear because "what if I'm in an accident" in the back of your drawer for emergencies. And men...never mind, clean underwear is usually optional for you anyway.
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